Because existing models were not able to account effectively for ongoing changes in both technologies and their use, Wanda Orlikowski conducted a research on technology in organizations, highlighting the acute model’s insufficiency in the context of internet work and reconfigurable technology, such as groupware and the Web.
As ‘both technologies and organizations are undergoing dramatic changes in form and function’, the author argues that a specific technology use enables a peculiar and innovative process that allows organizations to understand social practices as they’re shaping the resources’ role in the workplace in a recursive interaction between people, technologies and social action.
Former models and structurational perspectives on technology have benefited from social constructivist ideas: interpretations, social interests, and disciplinary conflicts shape the production of a technology through shaping its cultural meanings and the social interactions among relevant social groups. But these models depict technologies as "stabilized" after development. On the contrary, empirical research shows that people modify technologies and their conceptions of technology long after design and development.
Wanda’s research shows that human interaction with technologies is recurrent, so users constitute a technology-in-practice through their present use of a technology.
Their actions are at the same time shaped by the previous technologies-in-practice they have enacted in the past. Her practice lens focuses on human agency and the open-ended set of emergent structures that may be enacted through recurrent use of a technology with ongoing accomplishments.
Orlikowski, W.J. "Using technology and constituting structures: A practice lens for studying technology in organizations" Organization Science (11:4) 2000, pp 404-428.